Online Support Tips
If you’re new to 123 or if you’ve never tried online support before, review these tips for making sure you get exactly what you need from us.
- Search the Knowledge Base for help
To get back to work as quickly as possible, use our Knowledge Base to see if an article answers your question.
- Expect a conversation
Our Support Team
arefull-time employees of 123 who work alongside the rest of our company, so expect to have a great chat or email experience with a trained support technician.
- Take a few screenshots
Screenshots of what’s happening in your 123
accountcan help our Support Team find a solution for you more quickly. Once you've brought up the item you want to screenshot, follow the steps in the appropriate guide below.
- Android phone and tablets
- Apple OS X
- Windows phone
- Windows tablet
- Get ready for some questions
Your support technician will typically ask you a few questions about your account and the task you’re trying to complete to make sure we completely understand what you need. This process usually takes a few minutes. We’ll never ask you for sensitive info like credit card numbers or passwords.
- Let us know how you want to learn
The Support Team can send you visuals, Knowledge Base articles, or step-by-step instructions. Our goal is to empower you to become the best 123
useryou can be.