I Can't Log In

A number of things can interfere with your ability to log in to your 123 account. There may be a problem with your login credentials or account status, for example, or you may need to check your browser settings and network connection.

In this article, you’ll learn about what kinds of issues can prevent you from logging into 123, and how to address them.

123 Login Credentials

If you have trouble logging in to your 123 account with your username or password, here are some things you can try.

  • Request a username or password
    If you forgot your username or password, use the click here to reset link on the login page. The reset option will send your login credentials to the contact email address on file for your login, If you do not have access to the email address associated with your account, contact support.
  • Check your formatting
    Usernames and passwords are case-sensitive, and spacing matters. Be sure there are no extra spaces before or after the text.

Account Status

To log in, your account must be active. If you think there may be an issue with your account status, here are some steps you can take.

  • Activate your account
    When you signed up for 123, we sent an email with an activation link that we use to verify your email address. If you haven’t clicked that link, your username and password aren’t active. Check your email for the account activation email, and click the link to activate your account, and then log in.
  • Verify that your account is still open
    If it’s been a more than a year since you last logged in to 123 or if you haven’t updated your credit card information, your account may have been closed or deactivated. If your account is deactivated you can go to the login page enter your login credentials and follow the steps to reactivate your account, a valid credit card may be necessary to reactivate your account, still need help contact support.

Browser and System Settings

Because 123 is a web-based application, browser and system settings may prevent you from logging in to your account. How to change these settings will vary from browser to browser. Try these help sites for more information: Google ChromeMozilla FirefoxMicrosoft Internet ExplorerSafariMicrosoft Windows Edge.

If you suspect there may be issues with your browser or system settings, here are some possible solutions.

  • Log in through a different browser or private browsing window.
    If you're able to log in successfully in a different browser or private browsing window, clear your cache and cookies in the original browser and try to log in again.
  • Use the most recent version of a compatible browser. 
    We can't promise full support for beta or developer versions of your preferred browser. To learn more, read our Minimum System Requirements.
  • Make sure JavaScript is enabled.
    123 uses JavaScript for many features in the application, so make sure JavaScript is enabled in your browser. Each browser manages JavaScript settings differently. Search your browser’s help site to find out how to enable JavaScript.
  • Make sure cookies are enabled.
    123 uses session cookies to help our website remember changes you make as you move from page to page. Each browser manages cookies settings differently. Search your browser’s help site to find out how to enable and clear cookies.
  • Remove browser add-ons or plugins.
    Add-ons and plugins can block cookies from being stored in your browser and may prevent you from successfully logging in. Search your browser’s help site to find out how to remove add-ons and plugins.
  • Check your clock and time zone settings.
    If you get a system clock error message, check and adjust your system clock and time zone on your computer, or set it to automatically synchronize using NTP.

Connection Issues

We work hard to make sure you always have a smooth, fast connection to 123. If you experience connectivity issues, here are some things to try.

  • Run a network speed test.
    If you suspect your connection may be the problem, run a network speed test. If your connection speed number is lower than 1,000 kbps, your experience with the application may be slow or spotty. Ask your IT department or internet service provider if anything can be done to optimize your connection speed.
  • Find a WiFi connection that’s less restricted.
    If you log in to 123 from a free WiFi spot, such as a coffee shop, the connection to our site may be blocked. These places often have restrictions on the types of websites you can use, or have unwritten time limits that may end your session abruptly. Some even turn off their WiFi coverage during lunch-rush hours. If you’re working from a location with highly restrictive WiFi, you may need to change locations or use a VPN.
  • Lower your maximum transmission unit (MTU) settings.
    If you’re connected via Digital Subscriber Line (DSL), an incorrect MTU setting allows many sites to work without any issues, but can cause problems when you connect to more complex sites, like 123. Try to lower your MTU settings, or contact your internet service provider about how to do so.

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