I Got A Security Alert in My Browser

123 supports SSL encryption throughout our application, so you may occasionally see a security alert or mixed media content warning. These are more frequent for Internet Explorer users.

Don't be alarmed. Most often, you'll see this error when images or content stored on a nonsecure page interact with the 123 app, which is secure.

For instance, if you try to add an image from your image gallery into your form, you may see security warnings in Internet Explorer. This is because images in 123 are stored in the cloud, not on the same server as the 123 app. This doesn't affect the security of your 123 data in any way. It just allows nonsecure items to display within our application.

The Error Messages

Each browser handles these security alerts differently.

  • Firefox shows an error message at the top of the screen. 
    firefox security
  • Chrome puts a little caution sign over the lock in the URL bar. Click the lock to see details. 

  • Internet Explorer displays different pop-up errors, depending on the version of Internet Explorer you're using. If you're in a pop-up window in 123, like the Content Manager or Preview Mode, the security warning might pop up in the original window, or appear to be hiding behind windows. Use your Alt+Tab keys together to browse through the open windows on your computer.

You want to select to view all content on the page—both secure and nonsecure—so that everything displays normally. If you click to view secure items only, you won't be able to see some images in your form. It's safe to view all content, and no private or personal information becomes insecure by choosing to see both types of content.

Places to Expect Alerts

Some parts of our application are more likely to generate these security alerts.

  • Viewing tutorial videos
    Our video system loads a third-party javascript library that can trigger an alert, even if we were to change the SSL certificate.
  • Searching for help In the app
    Internet Explorer users who experience alerts when searching for help from in the 123 application.

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